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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Shawn St. Jacques

October 29, 2026

5 out of 5 rating by Shawn St. Jacques
"Eliza has been amazing. She’s always very responsive and patient. She knows exactly what needs to be done every time I call her."
We responded:
"Shawn, thank you for the awesome review. Glad Eliza was able to help you out!"
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Don Turbeville

October 29, 2026

5 out of 5 rating by Don Turbeville
"Eliza was very helpful and explained my new plan so that I could understand it. She was very personable, polite and professional."
We responded:
"Don, glad Eliza was able to help you out. Thanks for the kind review!"
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JF

October 21, 2026

5 out of 5 rating by JF
"Eliza at Jay Trusty State Farm was an absolute pleasure to work with! She was extremely prompt, knowledgeable, and made the whole process smooth and hassle-free. It is rare to find such attentive customer service. Highly recommend working with Eliza and the team!"
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Anders Estes

October 14, 2026

5 out of 5 rating by Anders Estes
"Ashdon responded to my request for an insurance quote for my cars. He did a great job of explaining the coverage options and was quick to admit that he could not beat our homeowners policy price and coverage. We did get our auto policy through him. He certainly deserves 5 stars for his thorough job going through everything."
We responded:
"Thanks for the great review, glad we were able to help you!"
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Lash Mundrake

October 9, 2026

5 out of 5 rating by Lash Mundrake
"Eliza did a fantastic job explaining details and what exactly I was getting. Very fast and easy!! Definitely recommend!"
We responded:
"Lash, thank you for the kind review. Glad we were able to help you in a timely manner."
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Gavin Harris

October 8, 2026

5 out of 5 rating by Gavin Harris
"Jay and his team are exceptional and are always so quick to help and respond. Fun fact he participates in a national game show with agents across the country! Always involved with the community."
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Earl Mitchell

August 27, 2026

5 out of 5 rating by Earl Mitchell
"Eliza Woods was very helpful helping me getting started. She explained all the opinions and made sure I was satisfied with my decision."
We responded:
"Thank you for the kind review! Glad we could help."
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Joann Rose

August 21, 2026

5 out of 5 rating by Joann Rose
"She was wonderful. Honest. Even new what I had with progressive, and made sure I gad same with you. Plus saving me 91. 00 a month . thank u"
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Bewise Fantastic

August 20, 2026

5 out of 5 rating by Bewise Fantastic
"She took the time to answer all of my questions and saved us a bunch of money"
We responded:
"Thank you for the kind review!"
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Perfect1yNumb89

August 19, 2026

5 out of 5 rating by Perfect1yNumb89
"Angela went above and beyond to find me great rates. Definitely recommend."
We responded:
"Thanks for the awesome review! Glad she could help."
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Cris Foster

August 11, 2026

5 out of 5 rating by Cris Foster
"Eliza is so kind, helpful, and professional. She went above and beyond for us!"
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Jill Beck

August 10, 2026

5 out of 5 rating by Jill Beck
"Eliza was so helpful and made the overall experience great."
We responded:
"Great to hear this! Thanks for the review."
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Ryan Dela Cruz

August 6, 2026

5 out of 5 rating by Ryan Dela Cruz
"Great honest and very professional customer service Multiple Line Specialist Ashdon Taylor. From our first phone call conversation Ashdon provided us with very informative information regarding the auto insurance policy and what State Farm has to offer. Every question and concern what asked he professional answered and also educated us on each items on the insurance policy. During our time at dealership Ashdon was able to make last minute changes to our policy and provided us that updated policy in order for us to drive home our vehicle we had paid off on the spot. Also working late after working hours. After stating we are going to pay off the full 6 months policy we asked him is there any type of discount since we are paying in full he executed and was able to apply a discount price. We will refer Ashdon to our family and friends looking for a affordable auto insurance in Texas. Thanks again Ashdon and State Farm for everything. God's Blessings 🙌 🙏 🇬🇺🫂"
We responded:
"This is great news! Thanks for sharing your experience with us."
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Todd Mayes

July 29, 2026

5 out of 5 rating by Todd Mayes
"Jay’s State Farm office here in Rockwall is a go to spot for your insurance needs. Ashdon, Eliza, and Angela are very responsive and ready to assist. Thank you guys!"
We responded:
"Thanks for the kind review Todd! We've got a great team ready to help."
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Kevin Belcoff

July 16, 2026

5 out of 5 rating by Kevin Belcoff
"Ashton Taylor really do appreciate all your help. You added coverage to what I had and you saved me over $150 a month thank you so much, sir"
We responded:
"Kevin, thank you for the review! Glad we could add coverage and save you money."
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Keira Scott

July 13, 2026

5 out of 5 rating by Keira Scott
"Very kind and great communication, helped me through the full set up of my car insurance and the pricing was a real breath of fresh air. Definitely recommend her and STATEFARM, excellent customer service"
We responded:
"Thank you for this kind review, glad we could help get you a great rate!"
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Arlicia Johnson

July 1, 2026

5 out of 5 rating by Arlicia Johnson
"Ashdon was a great help getting me signed up for a new affordable policy will always go to him for my needs in the future with auto and property insurance."
We responded:
"This is great to hear! Thanks for your review."
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stephanie brand

June 12, 2026

5 out of 5 rating by stephanie brand
"Jay was a huge help! He listened to us and helped us form the best policy for our needs."
We responded:
"Thank you for the kind review, Stephanie!"
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Presley Ward

June 5, 2026

5 out of 5 rating by Presley Ward
"Angela Lugo is so helpful and kind!"
We responded:
"Hi Presley, thank you for this kind review. Glad Angela could help you today!"
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Terhea Jones

June 4, 2026

5 out of 5 rating by Terhea Jones
"Great customer service and attention to detail. Worked with me to get the best rate. Explained all of the required services and those not so much. Let m know that they can be added later. Very helpful!!!"
We responded:
"Terhea, thank you for your kind words. Glad we could help!"
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Debbie Tyson

June 1, 2026

5 out of 5 rating by Debbie Tyson
"What an amazing agent and Angela made everything so easy. She was so kind and patient and efficient. Highly recommend!!"
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Daniel Counter

May 11, 2026

5 out of 5 rating by Daniel Counter
"I was skeptical about going with State Farm but my agent took very good care of me. And im thankful and glad to have gotten insurance them.. Thanx again Ayston."
We responded:
"Thank you so much for the kind review, Daniel!"
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Dyllon Enriquez

May 1, 2026

5 out of 5 rating by Dyllon Enriquez
"Great service and answered all my questions with great professionalism. Set me up with all the proper paperwork and got me my insurance with less hassle. Straight business which was awesome 👌"
We responded:
"Dyllon, thank you for the awesome review! Call our office anytime."
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J. Johnston

April 27, 2026

5 out of 5 rating by J. Johnston
"I dealt with Makayla at Jay Trusty's State Farm Insurance Agency in Rockwall, Texas. Makayla is extremely knowledgeable and very helpful. She assisted me with my issues of moving from one home to another, thereby having two addresses attached to my vehicle at the same time. Makayla also saved me monies over my previous insurance with actually better coverage. I definitely recommend Makayla at Jay Trusty's State Farm Insurance Agency in Rockwall, Texas."
We responded:
"Thank you for the great review! I am glad Makayla was able to assist."
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Alexandria Gibson

April 7, 2026

5 out of 5 rating by Alexandria Gibson
"Amazing service! Nobody likes dealing with insurance but Angela made my process quick and easy. She was very patient & answered all my questions. I ended up switching over to State Farm because she said she could save me money and she DID. Highly recommend working with Angela!"
We responded:
"Alexandria, thank you for the review! We are so glad to have Angela as a part of our team and glad she was able to help you as well!"